5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the support that property managers want, but also often do not because of a lack of ongoing excellent management procedures.
Security guard companies are unlike any vendor a property supervisor usually hires. If you hire a painter, you are able to see whether they are doing their jobs by taking a look at the walls. But when you hire a security guard company, how often can you see if the guard organization is performing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently tracking and supervising your guards. In most instances they likely are, but it is crucial to implement a system of verification and quality management to make sure that issues connected with the deficiency of performing these jobs don’t start to happen.
In this article we’ll discuss five (5) simple actions to improving your safety guard service and attaining what you picture as your perfect construction security guard.
Display Your Guards Qualifications
In most nations, guards are mandated to have a specified amount of training before they can start working as security guards. If your state is one of those states, make sure your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security provider and ask yourself does it seem adequate.
It is also the security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another superb way to screen if the guard is a fantastic match for your property is to conduct a brief”interview” to get a sense of the guard and also to explain your expectations. This first conversation can tell you a lot about what to expect from this shield and it provides you a chance to ask a different shield if you feel it is essential.
Evaluate Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces every shield to the company itself, in many cases the shield’s orientation to his delegated land is not quite as complete. We predict the orientation to the delegated land”Website Specific Training”. Find out what your website specific training looks like:
• Does it happen at your premises?
• Just how long is each new officer trained?
• Just how long does the security company double lender? (Double banking is the procedure for having a veteran guard working at the same time as the new guard.)
Determine the answer to every one of the questions and be sure they match what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and also your website specific training to acquire an understanding of what goes on preparing a shield to work at your premises.
Guard supervision is one of the main factors of very good security guard support. When security companies provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their duties. If the guards aren’t being supervised, they start to feel their work is not significant and they start to find themselves as less of a part of the security group. When guards don’t feel as part of your group it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract does not require on-site supervision, how does your security guard company remotely oversee its defenses? Outside of the normal security company field manager spot checks, the 2 methods of distant oversight that prove most successful are: Officer Tour Tracking Systems
In case your guards must make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are in your premises. These tracking systems permit the security guard company to monitor the log and time the activity of these guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports which enable the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager should also be provided with an updated version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in frequently with the safety guard provider provides a way of earning sure each guard is safe and alert. Using guards check-in frequently with the safety guard company, at least every 30 minutes, guards feel their security is important and being awake and alert is also an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are always good ways of finding out just what is happening with your safety as you aren’t there. Through these inspections, be sure to ask your safety guards questions about their duties and responsibilities to make sure they know their jobs. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security consultant be confident the consultant is not really a security guard company. If that’s the case, your audit is guaranteed to turn up issues with your current security guard company.